1. Order Processing
Orders placed before 2:00 PM Eastern Time on business days (Monday–Friday, excluding statutory holidays) are typically processed and shipped the same day or the next business day, subject to product availability and verification requirements.
2. Shipping Rates, Carriers & Tracking
We ship across Canada. Shipping rates are calculated at checkout based on dimensional weight, destination, and selected service level. All orders are dispatched with tracking information, which is emailed to the account contact once the order leaves our facility.
Title and risk of loss pass to the Buyer upon delivery to the carrier, except where mandatory consumer protection rules provide otherwise.
3. Local GTA Delivery & Cash & Carry
Expedited same-day delivery may be available for eligible B2B orders within the Greater Toronto Area (GTA), subject to order value, product availability, and operational capacity. Authorized account holders may also purchase and collect inventory directly from our Cash & Carry locations during designated hours (advance confirmation recommended).
4. Missing, Delayed, or Lost Shipments
While we prioritize timely fulfilment, transit delays occasionally occur due to carrier issues, weather, or other factors beyond our control. If tracking has not updated for five (5) business days after the expected delivery window, please contact info@aqsupplyco.com with your order number. We will initiate a trace with the carrier and work with you toward a resolution consistent with the carrier’s policies and applicable law.