At AQ Supply Co., we stand by the retail-tested quality of our catalog. Because we operate primarily as a B2B wholesaler, our return policies are structured to protect inventory integrity.
1. Damaged, Defective, or Incorrect Items
Please inspect your shipment immediately upon arrival. Any claims for damaged items, defective hardware, or missing products must be reported to our team within 72 hours of delivery.
Email info@aqsupplyco.com with your order number and clear photos of the damaged items or shipping box.
We will provide a Return Merchandise Authorization (RMA) number and cover the return shipping costs for our errors.
2. General Returns (Non-Defective)
Unopened and unused products in their original, resalable packaging may be returned within 14 days of delivery.
All general returns require an RMA number prior to shipping.
The buyer is responsible for return shipping costs.
A 15% restocking fee applies to all non-defective B2B returns.
3. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on used glass, opened rolling papers, e-liquids, or clearance items.
4. Return Address
Once an RMA is approved, please ship items to: AQ Supply Co. Returns 12-100 Sheldon Drive Cambridge, ON N1R 7S7