AQ Supply Co., a division of Awolia Qul Group Limited, is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation (including Quebec’s Law 25 where it applies).
1. Information We Collect
We collect personal and business information necessary to operate our wholesale platform, including:
- Contact and account details (name, business name, shipping/billing addresses, email address, telephone number);
- Payment and transaction information;
- Business credentials and account verification data; and
- Standard website usage data collected via cookies and similar technologies (see our Cookie practices below).
We collect only the information required for identified purposes and do not collect sensitive personal information beyond what is necessary for account and order processing.
2. How We Use Your Information
We use your information strictly for the following purposes:
- Processing, fulfilling, and shipping orders;
- Managing your wholesale account and communicating order status, tracking, and account updates;
- Providing customer support;
- Complying with legal and regulatory obligations; and
- Sending promotional catalogues, pricing updates, or marketing communications only where you have provided express or implied consent under Canada’s Anti-Spam Legislation (CASL). You may withdraw consent at any time via the unsubscribe mechanism in our messages or by contacting us.
3. Disclosure, Sharing & Cross-Border Transfers
We do not sell your personal information. We share information only as necessary with trusted service providers (shipping carriers, payment processors, and IT service providers) who are contractually required to protect the information and use it solely for the purposes we specify.
If personal information is transferred outside Canada, we use contractual or other means to ensure a comparable level of protection to that required under PIPEDA.
4. Security & Retention
We employ industry-standard technical and organizational safeguards, including encryption of sensitive data in transit, to protect personal information against unauthorized access, use, or disclosure.
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, to meet legal or accounting requirements, or as otherwise permitted by law. When no longer required, information is securely destroyed or anonymized.
5. Your Rights
Subject to applicable law, you may:
- Request access to the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Withdraw consent to certain uses (subject to legal or contractual restrictions); and
- Request deletion of your personal information where appropriate.
To exercise these rights or raise a privacy concern, contact us at info@aqsupplyco.com. We will respond within the timelines required by applicable law. You may also file a complaint with the Office of the Privacy Commissioner of Canada or the relevant provincial privacy commissioner.
6. Cookies & Website Technologies
We use cookies and similar technologies to operate the website, remember preferences, and analyse site performance. You may manage cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.
7. Contact
Privacy inquiries: info@aqsupplyco.com
Address: 12-100 Sheldon Drive, Cambridge, ON N1R 7S7, Canada